Terms & Conditions

1. By making a booking for a session at Issy Martin Coaching & Psychotherapy, you agree to abide by the Terms and Conditions as set out in this document.

2. Engagement

Solution Focused Coaching and Psychotherapy relies on engagement from both the therapist and the client for the best outcomes. Progress is achieved both within our session together and beyond the session through cognitive reflection or relaxation practice. As the client, when you commit to attend our sessions together, you also agree to engage with the process. It is through this commitment to work together that you will see the best results. A copy of these terms and conditions will be shown to you when you book a session online through the website www.issymartin.co.uk.

3. Therapy Sessions, Booking & Fees

3.2. Booking

Each standard session lasts approximately one hour. Sessions can be booked online at http://www.issymartin.co.uk/booking (temporarily via email/phone only). Sessions can take place either face to face, via Zoom or via telephone. You will be asked to provide both an email and a telephone number during booking. If you opt for an online session over Zoom you will be sent an Zoom invitation to the email provided. This email will contain a link for you to click on to start your therapy session at the organised time. If you opt for a telephone session, I will contact you on the telephone number provided during booking.

3.2. Fees

Current fees for the services provided at Issy Martin Coaching & Psychotherapy can be found on the prices page of this website. Sessions must be paid for at the time of booking. Accepted methods of payment are credit/debit card and Paypal. Pricing may be subject to change from time to time, but existing clients will not be subject to any price increase.

5. Arriving Late for an Appointment

If you are running late for your appointment, please let me know as soon as you can. This gives me a chance to try and make a full session available to you, although this often depends on appointments subsequent to your booking and so cannot be guaranteed. Sessions that are curtailed due to late arrivals are payable in full.

6. Cancellation Policy

The cancellation policy requires at least 24 hours notice of cancellation. Cancellations after this point be will require full payment. This can be done directly within the booking system following the link in your confirmation email. Alternatively, you can call 01172 510 178 or email hello@issymartin.co.uk to cancel your appointment.

7. International Clients

For clients outside of the UK, please note that the relevant authoritative/ overseeing bodies in your country may not directly recognise the therapy that I offer. My registered status with the National Council for Hypnotherapy, the Association For Solution Focused Hypnotherapists, and the Complimentary & Natural Health Council, is recognised within the UK. As such, only UK law, standards and codes of practice are applicable to the services provided by Issy Martin Psychotherapy & Hypnotherapy.

8. Confidentiality

The privacy policy at Issy Martin Coaching & Psychotherapy can be found here. In order to ensure continued best practice, I receive regular clinical supervision and on-going training. This may at times involve viewing your notes and discussing your case with the relevant qualified supervising person or body. During supervision any reference that could allow you to be identified is removed and each client is referenced by a number only. Everything you say will be treated in the strictest confidence with the following exceptions:
• Self-Harm: I may need to contact your GP if it appears that you are suicidal or intend to carry out serious self-harm.
• Abuse or Injury to a Minor: I am legally required to report any abuse towards a minor to the appropriate authorities should you share any such information with me.

9. Standards of Behaviour

I will treat you with respect and will not abuse the trust you place in me by agreeing to work together. I will follow best practice and adhere to the National Council for Hypnotherapy Code of Conduct at all times. In return, you agree not to harm yourself, me, or any other person, or any property belonging either to Issy Martin Coaching & Psychotherapy or any other person. You agree not to come to sessions under the influence of alcohol or recreational drugs. If you do come to sessions under the influence of alcohol or recreational drugs or demonstrate violent/abusive behaviour, I reserve the right to cancel the session and refuse any further sessions. In such a case the full session fee will be payable.